Houseperson

Houseperson

The Courtyard by Marriott is looking for a full-time Houseperson. The Houseperson is responsible for performing a combination of tasks that maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. The schedule is flexible; please apply if interested.

Essential Duties and Responsibilities

• Provide professional and courteous guest service at all times
• Clean and maintain all public, storage and administrative areas
• Move and arrange furniture
• Dust and polish metal work and furniture
• Vacuum floors
• Clean bathrooms
• Remove trash

Additional Duties

• Replenish linens and supplies when needed
• Stock assigned cleaning cart for work shift
• Deliver television sets, ironing boards, baby cribs, rollaway beds or any other guest amenities
• Assist the front desk agents in fulfilling any guest requests
• Clean outside areas and remove debris
• Follow standard procedures for acceptance and security of guest lost and found items
• Maintain room quality based on hotel and brand standards
• Attend monthly department meetings
• Complete projects as determined by management
• Actively seek out other tasks when current work is complete
• Assist other coworkers and departments when necessary
• Participate in ongoing education and training
• Clean swimming pool area (if applicable)
• Other duties as assigned

Essential Behavior Requirements

• Customer Service:
  Displays a professional sense of urgency when communicating and interacting with guests, coworkers, and the public in a way that exceeds the guest's wants and needs. Identifies opportunities to improve and deliver additional value to guest's experience by presenting creative solutions and innovative ideas.
• Communication:
  Actively listens to guests, coworkers, and the public (viewing the situation from the guest's perspective) and works together to solve the problem through effective communication.
• Problem Solving:
  Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality:
  Work "product or service" is free of errors and exceeds customer expectations.

Minimum Qualifications

• Education or Experience
  - No prior experience or education is required.
• Language Skills
  - Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules, and memos.
• Mathematical Skills
  - Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
• Reasoning Ability
  - Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.

Physical Requirements

• Ability to pass pre-employment drug test and background check
• Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, crawling, stooping, handling and seeing
• Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
• Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumes
• Temperature Changes:
  Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions