Maintenance Support Technicians

Concord, United States | Posted on 05/04/2023

JSat Automation is hiring a Maintenance Support Technicians to provide hardware/software service support for manufacturing and QC laboratory benchtop systems.

Job Responsibilities:

• Liaison with front line support team to respond for equipment’s and computerized systems support calls and request directed to Digital Plant Benchtop and Shared Services.
• Responsible to close the related incidents and or request tickets generated for the support calls.
• Participate in the resolution of deviation and or related deviations raised due to systems situations.
• Participate in the project of lifecycle management to replace end of life hardware or upgrade software.
• Ensure data quality of local IT assets inventory.

• Basic computer knowledge
• GxP basic training
• EHS basic training
• Experience of supporting Windows Operating Systems and Active Directory.
• Hands on experience of troubleshooting Windows PC, Thin Client, mobile devices, and peripherals.
• Effectively communicate with both technical team and non-technical team.
• Good customer service skills.
• Strong self-management skill and ability to work independently.