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Service Desk Lead: ITIL-Driven Process Leader
Job in
Concord, Merrimack County, New Hampshire, 03306, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Customer Service Lead in Concord, NH. This role involves overseeing service desk operations, leading a team of support specialists, and driving service quality. Candidates should have 7+ years of IT support experience and 2+ years in leadership roles. The position offers a salary range of $67,900 - $180,000 depending on experience and qualifications, along with a comprehensive benefits package.
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