Onboarding and Solution Optimisation Manager

Onboarding And Solution Optimisation Manager

At Aristocrat, we strive to provide superior gaming content and technology, supported by an innovative and inclusive culture. As an Onboarding and Solution Optimisation Manager, your role will be crucial to implementing and optimizing systems for Customer Support, Risk, Fraud, and KYC. This outstanding opportunity empowers you to lead efforts that improve operational efficiency and foster business growth, making a meaningful difference to our success!

• Lead the setup, configuration, and rollout of operational systems for new brands.
• Manage integrations between systems and internal/external platforms.
• Ensure systems are aligned with operational workflows and business requirements.
• Act as the primary owner of system configurations and structure.
• Find opportunities to improve workflows, automation, and system usage.
• Lead deployment of new features and capabilities, including AI agents and automation tools.
• Standardize processes and guidelines across all brands.
• Monitor system performance and drive ongoing improvements.
• Research and connect with new external providers in CRM, Fraud/Risk, and KYC domains.
• Conduct structured comparisons between vendors based on features, cost, scalability, and operational fit.
• Gather requirements from internal collaborators and translate them into solution criteria.
• Lead vendor demos, discussions, and evaluations.
• Maintain and coordinate knowledge bases across systems and brands.
• Ensure documentation is accurate, scalable, and supports operational teams.
• Conduct testing of new features, configurations, and integrations.
• Validate system functionality prior to rollout and identify issues for resolution.
• Build and maintain operational reports and dashboards.
• Provide insights and recommendations based on data.
• Act as a central point of contact between operations, product teams, and external vendors.
• Train Team Leaders and operational teams on systems and guidelines.

• Established history in system installation and improvement.
• Solid understanding of CRM, Fraud/Risk, and KYC systems.
• Outstanding ability to manage integrations and system configurations.
• Demonstrated experience in vendor management and solution evaluation.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work effectively with diverse teams.
• Ability to lead and manage multiple projects simultaneously.
• Experience in knowledge management and documentation.
• Strong analytical abilities and the capability to offer insights based on data.
• Ability to successfully implement new tools and features.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and Neo Games businesses (Anaxi, Neo Games, Aspire Global, Bto Bet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms, and a range of value-added services across iLottery, iGaming, and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real money (Aristocrat Interactive).

Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

None

Pay Range

$56,187 - $104,348 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level,…