Customer Success Director - Core Banking Cloud Transformation

** Job Description*
* Oracle is a global leader in financial services software and is deeply committed to supporting the transformation of the financial services industry. Oracle brings together a broad application and technology ecosystem to help financial institutions modernize with confidence.

Oracle has established a Customer Success organization focused on enabling successful cloud implementation, adoption, and renewal outcomes worldwide. In this role, you will work with Tier 1 and systemically important financial institutions.

The Customer Success team focuses on:

+ Enabling strong cloud execution:
Partnering with Sales and supporting field enablement to help deliver successful cloud outcomes.

+ Delivering on the promise:
Owning the post-sales relationship, driving adoption and value realization, and strengthening partnership alignment to support renewals and expansion. You will act as a strategic advisor to help clients maximize the value of their investment.

+ Being the Voice of the Customer:
Advocating for customer needs and ensuring emerging requirements are communicated to Product Management and internal stakeholders.

What you'll do

You will work with a lighthouse customer to develop and strengthen the enterprise partnership and drive high-quality lifecycle outcomes by:

+ Leading executive alignment around long-term business value and strategic roadmap evolution

+ Driving post-implementation adoption optimization and measurable ROI realization over time

+ Supporting renewal readiness and identifying responsible expansion opportunities

+ Acting as a structured Voice of the Customer into Product and internal stakeholders

+ Serving as a trusted advisor on use cases, product capabilities, and best practices

+ Creating customer-facing deliverables (e.g., presentations, process recommendations, strategic updates) for audiences ranging from executives to end users

+ Representing Oracle as a domain and product resource in customer engagements and internal communities

+ Building strong, durable relationships that drive customer satisfaction, retention, and growth

+ Partnering internally to identify expansion opportunities and support "non-event" renewals

+ Contributing to the evolution of Customer Success methodology and practices

+ Mentoring newer CSMs on a voluntary basis

What you'll bring (success profile)

To be successful in this role, you will demonstrate:

+ Banking finance domain experience:
Deep understanding of core banking transformation (e.g., accounts, digital, lending).

+ Technology and delivery fluency:
While not hands-on, you are comfortable with cloud concepts, enterprise service delivery, and project/program execution. You will be expected to certify on Oracle Cloud Infrastructure (OCI) and leverage Oracle networks to drive timely resolution and best-practice adoption.

+ Executive-level customer presence:
Strong written and verbal communication skills, ability to manage expectations and escalations, and experience engaging senior stakeholders, including C-level executives.

+ Commercial acumen:
Comfort working within contractual constructs, aligning outcomes to commercial terms, identifying expansion opportunities, and clearly articulating business value.

+ Drive and resilience:
Change in large institutions takes persistence; you can influence, advocate, and sustain progress over time.

Preferred Qualifications

+ Essential:

Experience with core banking transformation

+ Typically 12-15 years of professional experience

+ Experience in a consulting role

+ Background in one or more of: engineering, sales engineering, consulting, business analysis, solution architecture;
SaaS experience preferred

+ Understanding of enterprise technical architectures and operating environments

+ Demonstrated ability to build relationships across executive, legal, technical, finance, support, sales, and marketing stakeholders

+ Project/program management experience leading cross-functional technical and business teams to resolve issues and deliver outcomes

+ Ability to develop and present business cases to internal and customer audiences

+ Strong organisational, time management, and communication skills

+ Practical, hands-on mindset; willing to support where needed

+ Team-oriented approach and commitment to continuous improvement

Additional context

This is a new, high-visibility position aligned to business growth and focused on Oracle's most strategic clients in a fast-growing area. The work is non-routine and complex, and the role is well-suited to individuals who enjoy solving problems and driving outcomes across stakeholders.

Disclaimer:

** Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.*
* ** Range and benefit information provided in this posting are specific to the stated locations only*
* US:
Hiring Range in USD from $50.48 to $100.72 per hour; from: $105,000 to $209,500 per annum. May be eligible…