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Tier I DNS & Security Service Desk Agent
Job in
Concord, Merrimack County, New Hampshire, 03306, USA
Listed on 2026-07-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Concord, NH, seeks Tier I Service Desk Agents to be the first contact for Protective DNS support. You will handle basic technical issues, log and track requests, and ensure resolution within SLA guidelines.
Responsibilities include responding via phone, email and Service Now, troubleshooting DNS configuration, coordinating with operations for service disruptions, maintaining knowledgebase, and contributing to process improvements.
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