Director of AI Enablement & CX Knowledge Innovation
Job in
Concord, Merrimack County, New Hampshire, 03306, USA
Listed on 2026-07-31
Listing for:
UKG (Ultimate Kronos Group)
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
AI Business & Operations, AI Engineer (Applied/Software)
Job Description & How to Apply Below
UKG is seeking a senior leader to own knowledge architecture and drive AI-powered CX Learning & Enablement initiatives. You will define taxonomy, implement AI and workflow intelligence, and automate content life cycles across CMS, LMS, and KM platforms.
Lead technical product work on integrations, guide experimentation with auto-summaries and content recommendations, and measure impact on support outcomes. Based in NH, on-site role with opportunities for growth.
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