Operations Specialist, Commercial Operations Specialist

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and autonomy to transform last-mile logistics through drone delivery in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

This role offers a unique opportunity to participate and build regulated drone delivery operations by:

• Working cross functionally with Flight Operations and being a part of the Ground Operations team
• Identifying operational risk and escalating safety-critical matters to the Ground Operations Lead
• Assisting in all operational tasks outside of flight - ex. Drone Dropoff Points, manual data collection, merchant launch readiness, etc.
• Working on other Commercial Operations associated tasks assigned by mgmt

• Support the Commercial Ground Operations team in assigned tasks
• Collaborate with software and hardware teams to provide structured operational feedback on production systems and tools
• Work closely with Flight Operations & support on the ground

• You have strong operational judgment and risk-based decision-making capability
• You communicate clearly with executive leadership, maintenance, and operations crew
• You maintain uncompromising standards for safety, compliance, documentation, and accountability
• You thrive in environments where precision, operational discipline, and scalability are critical

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$23.70 — $34.80 USD

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness,…