Field Service Technician - NH

Field Service Technician I - NH

Andersen Corporation

Location: Concord, NH

Summary: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — serves customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Position Summary: Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. Represent the Andersen brand and encourage/promote the long‑term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

• Direct delivery of service solutions for customers to promote the value of the Andersen brand. Dismantle and replace windows and doors in a customer setting, respectful of the customer’s environment.
• Perform repairs to windows / doors and install replacement parts and products on the jobsite as prescribed. Work independently or as part of a team, as necessary.
• Present a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforce warranty compliance and communicate warranty policy information.
• Complete documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Complete electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance. Communicate with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external). Maximize customer experience process by offering in‑home labor, sales, and surveys to customers while on job sites.

Must Have

Qualifications:

• High school diploma and valid driver’s license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred.
• Maintain high standards of dependability, including satisfactory attendance, safety compliance and time management.
• Knowledge of products, service procedures and construction methods.
• Able to climb and perform work activities while on ladders/scaffolding or other lift devices. Ability to carry/lift materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem‑solving skills, strong communication skills and time management.

Nice‑to‑have

Qualifications:

• Basic computer skills and the ability to work with or learn applicable software applications (ex. Web Window Care , Word, Excel, PowerPoint, Field Service mobile app).
• Customer Orientation.

Must be able to stand for 8‑10 hours. Must be able to lift 70 lbs.

Pay Range: $24.55 - $45.45

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• Profit Sharing:
  In 2025 Andersen has set a profit‑sharing target of $3,500 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments.

EEOC

EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.