Crew Helper​/Technician

Reporting to the Crew Chief/Lead Technician, the Crew Helper/Technician will be responsible for conducting various general cleaning services at assigned commercial client sites.

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Service Master Clean maintains the right to modify job duties and responsibilities at its discretion.

• Perform assigned cleaning services carefully, promptly, and efficiently
• Assist Crew Leader with any additional cleaning/restoration duties as directed
• Arrive at the office as per the scheduled time(s) to prepare for daily appointments
• Resolve any production, mechanical and scheduling difficulties encountered
• Handle and maintain equipment, supplies, vehicles and products assigned and report any equipment malfunction promptly to the Production Manager
• Arrive to work sites / customer homes on a timely basis and report any changes to schedule immediately to the Crew Chief/Lead Technician
• Provide customers with estimates for proposed work when required
• Process payments for completed job assignments, and/or confirm any alternative arrangements already made with the customer
• Report any customer problem or any damage to customers property the same day in which it occurred the Crew Chief/Lead Technician
• Facilitate completion of customers satisfaction card with references when services have been successfully delivered
• Market services to neighbours of existing clients to increase awareness and clientele
• Complete daily timecard in accordance to policies and procedures
• Maintain cleanliness and orderliness of assigned vehicle
• Perform regular maintenance on equipment used including truck mount and portable use equipment
• Prepare truck with materials and equipment for use the following day
• Attend weekly meetings with production team and contribute ideas to the improvement of Service Master in areas related to production, sales and supervision
• Develop and maintain skills in cleaning and restoration services with a focus on high quality production
• Perform service as requested in the warehouse and office facilities
• Attend training workshops as required for the production team
• Help train new crew helpers/technicians in accordance with Service Master standards

• Maintain professional conduct and appearance in all client facing activities
• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective communication skills both written and verbal
• Ability to engage in conversations and deliver on cleaning instructions received from client
• Pride taken in providing clean residential and commercial services to clients
• Strong attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Works well independently and in a team environment

Education Required:

High School Diploma

Other Education/Certification/Training preferred: n/a

Work experience required: n/a

Job related experience required: n/a

Equipment:
Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

• Accountability - sets standards of performance for self;…