Turnkey Program Coordinator, Decarbonization and Electrification

Overview

Turnkey Program Coordinator
, Decarbonization and Electrification — Hybrid position, ideally located in MA

At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we donate at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption.

Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year) and reasonable flexibility in when and where you work.

If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us!

Abode plays a critical role in managing the residential component of the Mass Save program, ensuring operational efficiency and ensuring that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched a statewide initiative called Turnkey Solutions, which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with energy-saving upgrades, such as weatherization, barrier mitigation, heat pumps, and heat pump water heaters.

Reporting to the Program Manager and working closely with the technical review team and Senior Operations Manager, this position will include some or all of the following responsibilities:

• Conduct outbound engagement to Turnkey contractors to build program capacity and improve contractor participation
• Calling and emailing contractors
• Scheduling onboarding and check-in meetings
• Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
• Connect customers and contractors with the correct services
• Respond to and provide ongoing support for customer and contractor issues
• Maintain response service levels and document resolutions
• Maintain and update program databases and customer management systems
• Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
• Help update and maintain relevant databases and resources
• Support program staff through a variety of administrative tasks and document/material creation
• Collaborate with the program team and stakeholders daily
• Assist with the development of program materials and collateral
• Provide ongoing reports to internal and external stakeholders
• Track, summarize and analyze key performance indicators and other program data
• Attend client facing meetings as needed
• Prepare invoices or other related reports
• Ensure that monthly reports are generated and distributed to the program team
• Help improve and evolve the program
• Adapt to ongoing evolutions of program needs
• Innovate with stakeholders to improve program delivery
• Continue to grow in technical and program knowledge

Strong candidates for this position will bring most, if not all, of the following skills and experience:

• Bachelor’s degree or at least 4+ years of relevant work experience
• Demonstrated passion for sustainability, building science, or climate change
• Previous experience working in a fast-paced office environment in a project management or communications capacity
• Able to competently use all Microsoft tools with a high level of proficiency; comfortable learning new software
• Effective oral and written communication skills
• Calm, even temperament suited to meeting people with different needs and backgrounds where they are
• Adaptable, flexible, collaborative team player who brings a positive can-do attitude
• A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner

In addition to the above, the following skills and/or experience would be a plus:

• Demonstrated experience of reviewing technical material
• Mass Save experience and knowledge
• Heat…