SVP, Loan Management

Situs

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At Situs

AMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role is responsible for the management of multiple loan management functions within Situs Asset Management (SAM). The role will mentor staff, address issues, oversee operations and represent the company through client interactions. This individual has a team of direct reports who will require ongoing training and regular review of assigned portfolios to ensure an equitable distribution of work among the staff based upon experience levels, complexity of portfolios and timing of reporting requirements.

This position involves a high level of interaction and communication between management, SAM employees as well as clients and various 3rd parties.

• Lead, mentor, and manage a high-performing team of loan management team leads, fostering a culture of internal cooperation, accountability, and continuous improvement.

• Manage client expectations, serve as escalation point of contact for conflict resolution, process clarification and personnel issues; elevate to senior leadership where appropriate.

• Develop and execute a mechanism to review and communicate client pipeline information to effectively manage upcoming workload, anticipate hiring needs and notify Senior Leadership of any material impacts to the business.

• Review task allocation for direct reports and their teams daily/weekly/monthly to ensure an appropriate level of utilization for all team members and provide strategic guidance and coaching to people leaders where needed to drive efficiency, engagement and accountability.

• Provide strategic oversight and definitive guidance to loan management teams and other leaders regarding the interpretation of complex loan documents including mortgages, deeds of trust, loan agreements, commitment letters and servicing agreements. Act as the final escalation point for critical issues, guaranteeing consistent and compliant application of all contractual terms across the servicing and management functions.

• Lead initiatives to establish formalized processes and procedures to ensure loan management teams produce consistent deliverables, comply with loan and client level contractual requirements, adhere to internal control requirements / audit standards and are completed in accordance with stated service levels and regulatory requirements.

• Lead and support a strong risk management and control environment throughout Loan Management, promote adherence to company standards, collaborate effectively with internal and external audit stakeholders, drive accountability for issue remediation and ensure all audit observations are addressed with effective and sustainable corrective actions.

• Lead the design and implementation of quality control frameworks across loan management functions to ensure accuracy, compliance, and operational integrity. Establish governance protocols and performance metrics to drive continuous improvement, mitigate risk, and uphold service excellence across teams and processes.

• Formulate recommendations to Senior Management for resolution of non‑compliant issues through verbal and written communication with both internal and external parties. Lead and mentor VPs to resolve non‑compliant issues with strategic guidance and ethical problem‑solving. Facilitate root cause analysis to identify underlying systemic problems or training gaps to empower VPs to develop sustainable remediation solutions.

• Establish and review key performance indicators (KPIs) to track overall loan management team performance, adherence to service level agreements (SLAs)…