Counter Sales

Job Details Level: Entry

Job Location:

West Kingston - West Kingston, RI 02892 Position Type:
Full Time Job Shift: Day

Counter Sales Arnold Lumber Company is a fourth-generation full-service lumberyard headquartered in West Kingston, RI, with additional locations in Bristol, Cumberland, Wakefield, and Westerly, serving local communities for over 110 years. Arnold Lumber is more than just a retail building material supplier; it is a cornerstone of the local communities. In 2025, its commitment to quality and excellence in the workplace earned it recognition as a winner in the Providence Business News Best Places to Work in Rhode Island.

#PBNBPTWIf you are seeking a rewarding position with an opportunity for career growth – we want, YOU on our team!

The Counter Sales position will work as a part of a team reporting to the Profit Center Manager. This role is the entry-level position in the Sales department and will be responsible for operational processes and procedures in the respective department. Each Counter Salesperson is responsible for maintaining a team approach within the company and maintaining proper housekeeping in the Store and personal area.

• Staffing the Sales Counter, Greeting and Servicing Customers
• Responsible for Order Entry, Sales Transactions, and Quotes
• Responsible for Stocking, Cycle Counting, and Organization of Inventory
• Relationship building with Internal Customers and Departments, Suppliers and External Customers
• Providing excellent service by Greeting, approaching, and assisting customers in their purchases in a friendly, courteous, and helpful manner
• Responsible for daily Store Opening, Store Closing, and Cash Drawer Procedures
• Providing stock product availability using the POS System
• Providing installation information, product benefits, and literature that is available
• Ownership of and responsibility for performing an entry-level range of processing building materials sales assistance focusing on telephone sales and walk-in traffic through POS System
• Maintaining customer relations and promoting the sale of stock products from all areas of the profit center
• Directing customers to the appropriate team member to provide quotes and place special orders
• Stock shelves in store with inventory received daily by following process and procedure
• Perform Cycle counts as directed by the Manager
• Maintain sales materials, catalogs, and brochures to ensure that they are current
• Direct customer complaints and concerns to appropriate management or designated Customer Service Representative
• Work to gain knowledge of special order and specialty catalogs, both online and printed

• Ensuring that the counter is always staffed
• Begin development of knowledge in all products/merchandise sold through the store
• Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager
• Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer
• All other duties
• Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

• Self-motivation and the ability to learn independently
• Ability to effectively read and write and good math skills
• Computer proficient
• Good social and verbal communication
• Outstanding customer service skills
• Excellent organizational skills
• Ability to effectively communicate and work with a team of employees at all levels in an outgoing friendly demeanor.
• The ability to learn and utilize updates and modifications to computer systems as they occur.

• Ability to lift up to 50 pounds.
• Ability to walk/stand for long durations (duration of shift excluding breaks).
• Vision abilities to include close, distance, peripheral, color, and depth differentiation.
• Use of hands and fingers for fine manipulation.

• High School Diploma or GED Preferred
• 1+ years of Customer Service/Sales experience preferred
• Entry Level Knowledge of products within the department for Promotion and Sale

We offer a comprehensive benefits package offering flexible options to meet your healthcare needs and a robust 401(k) and Roth retirement savings program.

Our competitive compensation package is based on ones skill set and experience.