Personal Lines Client Service Manager II

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Are you passionate about building meaningful relationships and delivering exceptional service? At Gallagher, we’re looking for a Personal Lines Account Manager to join our team in Concord, New Hampshire. In this role, you’ll manage a diverse book of personal lines accounts, helping clients navigate challenges ranging from straightforward to moderately complex. This is a fully remote role.

As part of our team, you’ll collaborate with colleagues who share your commitment to excellence, continuous improvement, and client success. Together, we’ll demonstrate the value Gallagher brings to every client interaction.

In this role, you’ll be the trusted advisor for your clients, ensuring their needs are met with care and professionalism. You’ll manage a portfolio of personal lines accounts, providing tailored solutions and proactive support. By fostering strong relationships, you’ll help clients feel confident and secure in their coverage decisions.

• Delivering personalized service to a variety of clients.
• Collaborating with team members to achieve shared goals.
• Identifying opportunities to enhance client satisfaction and retention.
• Demonstrating the value of Gallagher’s services through every interaction.

Required: Bachelor's degree with 3+ years client service and/or claims management experience
-OR
- High School degree/GED with 8+ years client service and/or claims management experience. Producer’s License. Proficiency in Microsoft Office. Appropriate licensing as required.

Here’s what you’ll bring to the role:

• A passion for helping clients and solving problems.
• Strong communication skills to explain complex issues in simple terms.
• A collaborative mindset and a drive to achieve team success.
• A commitment to continuous learning and professional growth.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

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