Inside Sales Representative Rock of Ages

Rock of Ages, a division of Polycor, is looking for a highly motivated, results-oriented Inside Sales Representative to join our team. Reporting to the Director of North American Memorial Sales, this position offers a clear development path into Outside Sales.

The successful candidate will begin in an inside sales role to build a strong foundation in our products, customers, estimating tools, and sales processes, before gradually transitioning into a field-based role with increased direct customer engagement. Initially, this position is office-based to provide hands‑on training and close collaboration with the sales and operations teams.

• Support U.S. customers with quotations, pricing, and product guidance.
• Learn the full product portfolio, applications, and estimating tools.
• Prepare complete and accurate orders and submit them to the order entry team.
• Resolve discrepancies prior to submission to ensure efficient processing.
• Work closely with Outside Sales, Operations, Customer Service, and Order Entry teams.
• Gradually build customer relationships and identify growth opportunities.
• Participate in customer visits and required trade shows as needed.
• Perform other duties as requested, directed, or assigned.

We are seeking a motivated, customer‑focused professional who enjoys learning and building relationships. The ideal candidate is organized, proactive, and confident communicating with diverse stakeholders. They show adaptability, curiosity, and a strong desire to grow into an outside sales role. This individual thrives in a collaborative environment while remaining accountable for performance and results.

• Strong communication and organizational skills.
• Sales or customer‑facing experience preferred.
• Ability to learn technical product and estimating information.
• Sales experience in the granite or memorial industry is an asset.
• Proficiency in MS Office (Word, Excel, Outlook, Teams, PowerPoint).
• Experience with CRM systems is an asset (e.g., Salesforce).
• Willingness to travel up to 10% during the initial phase, with increased travel as responsibilities expand.
• Flexibility to adjust schedule as responsibilities expand.