Human Services Specialist -Ii

HUMAN SERVICES SPECIALIST I-II (Job )

State of New Hampshire Job Posting

Department of Health and Human Services

Bureau of Family Assistance

Conway District Office

Human Services Specialist I-II

$22.50/hour - $34.14/hour

* See total compensation information at the bottom of announcement.

The State of New Hampshire, Bureau Of Family Assistance has a full-time vacancy for Human Services Specialist I-II

Summary:

HSS I

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

HSS II

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs, with efficiency and minimal supervisory oversight. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions.

Assumes additional functions in support of operations such as responding to inquiries, writing specialized reports, mentoring and training staff, participating in projects, and assisting with supervisory activities. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

MINIMUM QUALIFICATIONS:

• Education/
  
  Experience:
  
  Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or a related field.
• License/Certification:
  Valid driver’s license or access to transportation
• Other Requirements:
  1. Must be able to travel to District Offices and/or other work locations up to 50 miles away from assigned work location for temporary assignment or reassignment and/or to attend mandatory job training
• 2. Must be able to work overtime when needed

PREFERRED QUALIFICATIONS:

Possesses strong verbal and written communication skills; the ability to work effectively with a wide range of clients and community stakeholders; and proficiency in computer skills, including keyboarding, Microsoft Word or similar word processing software, Internet, and e-mail systems.

AFTER-HIRE REQUIREMENTS:

Must successfully complete the Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available:
Yes/No

Broad Group Level Advancement Available:
Yes/No

For promotion criteria and supervisory requirements, see the job posting text.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.

Responsibilities:

HSS I

Assesses whole-person service needs as well as emergent needs to address barriers to economic mobility and/or self-sufficiency. Determines and certifies applicants’ eligibility for state and federal public cash, medical and non-cash assistance programs, including but not limited to Medicaid, SNAP, TANF, Child Care and related programs. Applies complex and evolving federal and state law, regulations, policies and procedures for approximately 46 federal and state benefit programs.

HSS II

Assesses and certifies eligibility for public programs, with supervisory oversight, and may mentor staff. Represents and responds to grievances and inquiries, participates in resolution call centers, and maintains professional client service standards.

For further information please contact Heather Tuttle, Supervisor IV, HEATHER.L.TUTTLE.GOV, .

* TOTAL…