Business Office Manager

Title:

Manager of the Business Office

FLSA Status:
Exempt

Shift: M-F, 8a-5p

Reports to:

Executive Director

Department:
Administration

Employment Status:
Full-Time

Supervisory Responsibilities:

No

Location:

Taylor Glen

Date Created/Last Evaluated:
October 2026

Essential Position

Grade: 6

The Manager of the Business Office provides oversight of community business office, resident financial, and administrative functions. This position is responsible for coordinating resident billing and accounts receivable activities, accounts payable and invoice processing, payer and insurance coordination, census and resident status tracking, deposits and financial documentation, purchasing processes, and related administrative systems.

The Manager works closely with Corporate Finance, community leadership, residents, responsible parties, vendors, and external agencies to ensure accurate, timely, and compliant financial and administrative processes. The position exercises independent judgment in resolving resident account and operational issues, interpreting financial information, coordinating processes across departments, and implementing established systems and procedures that support the financial and operational performance of the community.

• Bachelor’s degree in business administration, accounting, finance, or related field (or equivalent combination of education and relevant experience).
• 3–5+ years of progressive experience in business office operations, accounting, finance, billing, healthcare administration, or a related field.
• Demonstrated experience with accounts receivable, accounts payable, billing, collections, financial recordkeeping, or related business office functions.
• Demonstrated ability to independently research and resolve financial, billing, payer, or administrative issues.
• Experience working with confidential financial, resident, employee, or operational information.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, and Teams, and the ability to learn and effectively use business and financial systems.
• Strong financial acumen and analytical skills.

• Experience in senior living, skilled nursing, healthcare, or another service-oriented environment.
• Experience with resident billing, healthcare insurance, long-term care insurance, payer verification, claims processing, or collections.
• Experience with Matrix, SmartPO, or comparable billing, purchasing, or financial systems.
• Experience partnering with a centralized or Corporate Finance/Accounting department in a multi-site organization.

• Strong knowledge of business office and financial operations, including accounts receivable, accounts payable, resident billing, collections, deposits, purchasing, and financial recordkeeping.
• Working knowledge of healthcare and senior living payer processes, including insurance verification, long-term care insurance, claims, reimbursements, and other payer sources affecting resident accounts.
• Strong analytical and problem-solving skills with the ability to research discrepancies, interpret financial information, identify trends, and resolve issues using sound judgment.
• Strong organizational and time-management skills with the ability to manage multiple financial, administrative, and operational priorities while meeting established deadlines.
• Ability to exercise independent judgment and discretion when handling resident accounts, financial information, vendor matters, and sensitive or confidential situations.
• Strong communication and interpersonal skills with the ability to clearly explain financial information and interact professionally with residents, families, team members, Corporate Finance, vendors, and external agencies.
• Proficiency with Microsoft Office and business systems, including the ability to navigate multiple software platforms, learn new technology, and maintain accurate electronic records.
• Ability to collaborate across departments and organizational levels while maintaining appropriate financial controls, confidentiality, accountability, and compliance with established policies and procedures.

N/A

• Oversees community business office operations, coordinating resident financial services, administrative processes, financial documentation, and related activities in accordance with company policies, internal controls, and established procedures.
• Coordinates resident billing and accounts receivable activities, including maintaining accurate resident accounts, entering applicable charges in Matrix, reviewing statements, researching discrepancies, supporting collections, and meeting with residents or responsible parties to explain charges and account activity.
• Coordinates payer and insurance processes, including payer verification, documentation, long-term care insurance claims, communication with insurance carriers, research of delayed or denied claims, and assistance to residents and…