Deposits Specialist

Agency: North Carolina Department of Revenue
Division: Submissions Processing
Position Title: Administrative Specialist I (Deposits Specialist)
Grade: NC08
Job :
Location: 501 N. Wilmington Street, Raleigh, NC 27604 (Onsite)

The Deposits Specialist is responsible for preparing batches containing payment coupons and checks, ensuring the timely, accurate, and secure deposit of state funds through the Image Cash Letter (ICL) process. The role monitors deposit transmissions and confirmations, reviews Virtual Sort reports, processes and releases the Subs Report, verifies daily reports, and researches and resolves debit and credit encoding errors from the bank.

Additionally, the specialist provides backup support for Returned Checks Specialist functions, including research, resolution, and collection of returned checks, investigation of payment rejections, assessment of penalties, processing billings and collections, reconciling accounts, maintaining records, and working with taxpayers, financial institutions, and agency staff to resolve payment issues.

• Strong attention to detail and accuracy when preparing deposits, reviewing reports, and performing quality control functions.
• Ability to perform 10‑key data entry at a minimum of 7,000 keystrokes per hour and type at least 40 words per minute with 98% accuracy.
• Ability to locate, organize, and sort documents in proper numerical order while maintaining accuracy in a high‑volume production environment.
• Ability to review, verify, reconcile, and process reports and deposit‑related documentation while ensuring compliance with established policies and procedures.
• Ability to work independently and as part of a team to support operational needs, maintain workflow continuity, and provide backup coverage for both Returned Check and Deposit processing functions.

• Recruitment Range: $39,244.00 – $43,000.00 per year.
• Health insurance options, standard and supplemental retirement plans, and NCFlex program.
• Best‑funded pension plan/retirement system in the nation (Moody’s).
• Twelve paid holidays per year.
• Fourteen vacation days per year (increasing with length of service).
• Twelve sick days per year (cumulative indefinitely).
• Paid parental leave.
• Personal observance leave and community service leave.
• Longevity lump‑sum payout yearly based on length of service.
• 401(k), 457, and 403(b) plans.
• Eligibility for the Public Service Loan Forgiveness Program.

High school diploma or GED and two years of related administrative experience; or an equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities and for religious beliefs, observances, and practices.

Donna L Howe, recruit