Management Team Secretary

The Role

Responsible for ensuring an efficient and effective support service by providing a comprehensive confidential secretarial and administrative service across the whole range of the Management Team Remit.

Working pattern:
Wednesday Afternoon, Thursday and Friday (all day) – start/finish time negotiable.

• Provide a comprehensive, high calibre secretarial and administrative service to the Management Team to support the locality business agenda.
• Manage diary commitments and schedule meetings by liaising with a wide range of staff both internal and external to the NHS.
• Manage incoming and outgoing correspondence and telephone calls, prioritise workload, distribute mail, initiate action required and set/noting deadlines for the return of information/replies; follow up of delayed responses and self‑initiating replies to ensure timely responses.
• Create and maintain databases for management team information requirements, including absence management and local training data, and produce regular reports to inform the management team in its delivery of performance management objectives.
• Receive and redirect enquiries, including initial complaints which can be highly sensitive and contentious; this requires a degree of tact and diplomacy and an awareness of the formal complaints procedures and a good knowledge of local services and issues.

• Professional qualification – e.g. HNC in a relevant discipline (Business Admin/Secretarial Studies/Public Administration) or equivalent previous experience in a secretarial role (at least 5 years as a department/personal secretary).
• Well‑developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.

• Annual Leave – 35 days including public holidays.
• Generous NHS pension scheme.
• Annual incremental salary progression.
• Paid sick leave increasing with length of service.
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience
* or any other dimension that can be used to differentiate people from one another.

• Care‑experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.