Casework Technician

Position

Title:

Administrative Specialist I (S)
Grade: NC08
Agency:
Department of Health and Human Services, Division of Employment and Independence for People with Disabilities (EIPD)

Location:

Cumberland County, Fayetteville unit

This position is located in Cumberland County, Fayetteville unit. The primary purpose of the position is to provide casework support to Rehabilitation Counselors. The major duties include support for caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

• Interview consumers and gather diagnostic data to assist counselors with determining eligibility and required rehabilitation services.
• Assist with developing a written plan of services in conjunction with the consumer, parent and/or guardian.
• Input casework data into relevant applications throughout the rehabilitation process.
• Prepare documents including authorizations and correspondence as needed; and complete all related administrative tasks in tandem with the processing assistant.
• Monitor the consumer's progress throughout the service delivery process.
• Work directly with community partners to assist individuals with disabilities in becoming suitably employed.
• Document service delivery and case progress in the case management system as required by agency policy.

Minimum:
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or an equivalent combination of education and experience.

• Preferred knowledge regarding community resources and local employers.
• Preferred ability to communicate with individuals from diverse backgrounds.

Salary Grade Range: $39,244 - $68,679
Recruitment Range: $39,244.00 - $49,000.00
Position is funded in part through federal funds and eligible for a hybrid-teleworking schedule including weekly onsite work hours.

The State of North Carolina offers comprehensive benefits, including health insurance options, retirement plans, and the NCFlex program. Employees also receive paid vacation, sick, and community service leave, as well as paid parental leave when eligible.

The State of North Carolina is an Equal Employment Opportunity Employer and is committed to providing a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.