Collection Support Specialist; NC

Position Summary

The Collection Support Specialist will perform a variety of administrative services within the Collections Department. This role will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws. The Collection Support Specialist will work closely with and take direction from Collections Management.

• Prepares pay-off letters for banks and title companies;
• Sends Itemized Statements to debtors;
• Assists Third Party Account Managers with administrative tasks;
• Performs other duties as assigned.
• May assist with special projects
• Provides input for errors and irregularities
• Will be trained on collections software and vendor systems
• Excellent verbal and written communication skills
• Able to work independently and collaboratively in teams
• Proficient Computer skills
• May assist with special projects

Alliance Collections Agencies Inc. believes that our actions must be guided by our mission and values. Our company is committed to providing quality, responsive, and innovative services and products to our clients while always maintaining the dignity of the consumer. We value our clients, employees, responsibilities, professionalism, honesty, integrity, achievement, and accountability. We embrace the ability to adapt to change and thrive on continual process improvement.

• High School Diploma/GED required. Completion of associate degree or post‑high school courses is preferred.
• Previous administrative work experience in an office setting is required. Experience in using Microsoft Applications, Outlook, and Excel is required.
• Strong typing skills
• Previous customer service experience is helpful.
• Possesses strong organizational skills, detail orientation and has the ability to work in a fast‑paced environment.
• Must be able to maintain confidentiality.
• Possesses excellent interpersonal skills and uses proper grammar and phone etiquette.
• Must be able to work both independently and in a team environment
• Must be able to adapt to a change in a positive manner.
• Must be detail‑oriented and have the ability to follow through and complete job tasks.

Rev Cycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.