Automotive Service Advisor- Hendrick KIA

Hendrick Kia of Concord

Location:

7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Summary:

Full Time Service Advisor opportunities available at Hendrick KIA Concord! In this position you are trained to be responsible for selling, identifying and documenting service, scheduling maintenance, and repair orders for our valuable customers!

Schedule:

5-days per week, alternating Saturdays. 7:00am-5:00pm 8:00am-6:00pm 9:00am-7:00pm

• Employer Paid Healthcare & Prescription Plan
• Rewarding Performance Based Pay & Bonuses
• 401(k) Retirement Plan with Company Match
• Dental, Vision, Life Insurance
• Paid Time-Off up to 3 weeks
• Vacation
• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
• Holiday and Sick Pay
• Employee Discounts
• College Scholarship Program
• Individual & Team Rewards
• Employee Assistance Program
• ASE Tuition Certification Reimbursement
• Internal Career Advancement Opportunities

Education/

Experience:

Automotive experience preferred College Degree, High School Diploma, GED Excellent interpersonal, customer service, and organizational skills Certificates and Licenses:
Valid Driver’s License ASE and/or Manufacturer Certification a plus

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer…