Localization Sales Representative

Description

We are looking for a Localization Account Manager to join our Sales team.

As a Localization Account Manager, you will be responsible for maintaining strong relationships with existing clients, driving cross‑selling opportunities, and executing innovative customer success campaigns to expand your client portfolio.

Serving as the primary point of contact, you will manage client expectations, prepare and maintain monthly reports, and continuously seek to enhance overall client satisfaction. Success in this role requires proactive communication, attention to detail, and effective collaboration with team members to ensure exceptional client experiences and sustained business growth.

• Serve as the primary point of contact for clients, acting as a liaison between clients and internal production teams.
• Track overall account performance to ensure client satisfaction, quality, and profitability.
• Strengthen client relationships through regular engagement, follow‑up, and proactive communication.
• Create and implement strategic plans to expand existing accounts and identify new business opportunities.
• Negotiate rates, timelines, and deliverables for both existing clients and new business leads.
• Collaborate with the Quality Manager and Vendor Manager on large or complex projects to ensure standards and deadlines are met.
• Work closely with the production team to ensure all projects remain on track, within scope, and within margin.
• Maintain accurate and timely reporting for all client orders, contracts, and account activities.
• Conduct research and networking to develop prospective client leads, including leveraging trade show lists and industry events.
• Arrange and attend client meetings as needed to strengthen relationships and discuss project updates.
• Perform additional ad hoc duties and responsibilities as assigned.

• Bachelor’s Degree preferred
• Excellent written and verbal English communication skills
• Team player mentality
• Ability to multi‑task and stay organized.
• Previous Localization account management experience required.
• Knowledge of Hub Spot and/or Plunet preferred.
• Experience with data analytics required.
• Previous experience with Microsoft Suite required.