Senior Product Manager, Commercial Refrigeration

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.

Join us and we can make a difference together.

Carrier’s Commercial Refrigeration, North America team is building solutions to decarbonize the industry refrigeration industry. We're setting the standard for healthier, safer, and more resilient food and healthcare systems–and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies.

Commercial Refrigeration is a part of Carrier, headquartered in Charlotte, North Carolina, serving customers across North America. Our vision is to empower our customers to be able to confidently succeed in their ESG goals. We are a startup within Carrier, and want team players who thrive in a dynamic, changing environment, while continuing to deliver on what our customers need most.

The Senior Product Manager will support the decarbonization of the retail food market by helping to define new and innovative technologies and business models. You will be responsible for identifying market opportunities, supporting go‑to‑market strategy, customer immersion, customer requirements, and overall product strategy, roadmap, and vision. You will collaborate closely with all key functions and our development organization to deliver the product to market.

This position reports to the Managing Director, Commercial Refrigeration North America.

• You will collaborate with stakeholders and explore new market opportunities, translating business goals into creative solutions.
• In collaboration with strategic marketing and finance performs market analysis, opportunity sizing and business case development
• Drive execution of strategic priorities, product strategy and identification of new opportunities
• Develop go‑to‑market strategies to take products from ideation to scale
• Drive Build, Buy, Partner approach and decisions for products within purview
• Lead value validation via testing new solutions with customers and leveraging additional feedback through VOC, customer advisory boards and other external engagements
• Lead customer engagement to understand their needs and pain points, and clearly define strategies and use cases for addressing those needs in the market
• Oversee and provide input into the creation of product roadmaps
• Lead efforts to maintain awareness of and champion on‑going sustained competitive differentiation
• Help create product messaging architecture with inputs from sales, PMs & Marketing, Communications and other key functions
• Articulates product features & benefits aligned to customer needs and value propositions
• Help develops product focused materials for sales & customer service (sales tools, playbooks, training), working closely with Marketing Communications
• In collaboration with Sales, Marketing and Communications on supports Product launch management, post sales engagement and sales development programs (up‑sell, cross sell, promotions)
• Design objectives through Key Performance Indicators (KPIs) for team of product managers
• Collaborate with product development management on the product development process and technical resource allocation.
• Represent VOC insights and findings to drive product development and lifecycle management decisions
• Get buy in from commercial leaders and stakeholders
• Facilitate cross‑business sharing of opportunities and best practices
• Build and enhance important internal and external relationships

• Bachelor’s degree
• 7+ years product management experience

• Industrial product management experience
• Passionate about understanding customer problems and jobs to be done
• Customer‑centric, market‑driven, and inquisitive by nature
• Able to rapidly create strong relationships with external and internal…