Data Reporting Specialist

Agency Dept of Health and Human Services Division Social Services Job Classification Title Administrative Officer I (NS) Position Number  Grade NC11

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Data Reporting Specialist supports the North Carolina Child Support Services program by preparing federally mandated reports, managing incentive funds, and monitoring performance measures across required categories. The position develops, tests, and maintains data warehouse queries and reports used by local child support offices, auditors, and program leadership. Work includes analyzing statistical data to identify trends, evaluate predictive outcomes, and ensure compliance with federal reporting requirements.

The role collaborates with the Client Services Data Warehouse team and ACTS technical staff to resolve reporting issues and maintain data accuracy. The position also provides data and reporting support for judicial officials, attorneys, federal agencies, and other state partners.

• Manage child support incentive funds and ensure accurate distribution to county Child Support Services offices.
• Prepare federally mandated child support reports and maintain compliance with federal regulations in multiple reporting areas.
• Monitor incentive performance across required categories and evaluate statewide progress.
• Analyze and interpret statistical data to identify trends, discrepancies, and predictive program outcomes.
• Design, develop, update, and test Client Services Data Warehouse queries and reports by creating, modifying, and updating business requirements.
• Test data transferred from ACTS to the data warehouse to ensure correct processing of mandatory federal reports and program activity reports.
• Resolve reporting issues in collaboration with data warehouse staff and ACTS technical teams.
• Retrieve and analyze data from multiple sources to generate reports and recommendations for program leadership and external requestors.
• Evaluate federal, state, and county program performance related to incentive awards and provide recommendations to stakeholders.
• Work with federal, state, and local auditors to ensure security, accuracy, and integrity of child support program data.
• Support statewide child support users by assisting with data warehouse queries for case management and performance outcomes.
• Develop training materials and conduct training on use of the data warehouse.
• Provide software support and training for applications such as Word, Excel, Publisher, and Xcelsius.

Salary Grade Range: $45,431.00 - $79,504.00 Recruitment Range: $45,431.00 - $50,145.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Intermediate‑level program expertise demonstrated through direct work with the North Carolina Child Support Services Program, including federal reporting categories and incentive performance measures.
• Advanced analytical proficiency demonstrated through preparing statistical data, producing charts and spreadsheets, and interpreting trends to support program decisions.
• Proven…