Operations Coordinator (*Hybrid

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Full Time Regular Admin Support Worker Concord, NC, Concord, NC, US

6 days ago Requisition

Salary Range: $17.16 To $30.72 Hourly

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

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* Hybrid - This position requires onsite training in Concord, NC, typically for a few months, with the duration varying based on individual progress and business needs. After training, employees transition to a hybrid schedule with 3 days per week in the office, 2 days from home. Work arrangements, including hybrid schedules, are subject to change based on business needs, operational requirements, and company policy.

Candidates must live within commuting distance of our Concord, NC office.

A Day in the Life

As an Ops Coordinator we are looking for a highly motivated individual to effectively coordinate and logistically oversee the delivery, installation, and removal of modular buildings with internal partners, vendors and customers. This role will also perform a variety of administrative tasks including light accounting/billing, document retention, quote documentation/approval and the back-end charge process in support of our Sales and Operations departments.

What You’ll Do

This role will collaborate with sales representatives, internal/external customers, vendor partners, project managers and coordinators and others to:

• While maintaining a people-focused approach, you will meet the needs and expectations of both internal and external customers by gathering customer information and ensuring projects are completed on time.
• Effectively provide timely information people need to know to do their jobs; providing direct support to sales, vendors and customers to coordinate movement of equipment.
• Communicate on a technical and professional level while interfacing with vendors, contractors, architects, and customers clearly and succinctly in writing or verbally.
• Use systems, tools, and informal methods effectively to manage each project to completion while properly adhering to Company policies and procedures.
• Manage and run reports to ensure deadlines of the business and customer needs are met
• Negotiate skillfully with customers and vendors to settle differences/conflicts effectively; win concessions with customers without damaging relationship.
• Performs other duties as assigned

Must Haves

• 3 + years experience working in a professional business environment required.
• 3+ years in a customer service role with ability to build lasting relationships.
• Able to thrive and succeed in a fast paced, high volume work environment.
• Enjoy working hard and being a self-starter; action oriented and full of energy; pursue everything with drive, energy and a need to finish well.
• Learn quickly independently and with direction. Relentless and versatile learning, open to change; enjoy unfamiliar tasks and can navigate new situations effectively.
• Composed, cool under pressure; can handle stress and is not knocked off balance by the unexpected.
• Adhere to an appropriate and effective set of core values; is widely trusted; seen as direct, truthful; can admit mistakes; can be candid with peers.
• Create effective peer relationships and can solve problems with peers; is seen as a team player; encourages collaboration.
• Ability to effectively problem solve, be proactive and be assertive in finding a solution
• Excellent business verbal/written communication skills, including strong interpersonal and conflict resolution skills.
• Proficiency…