Operations Associate

Piper Companies is looking for an Operations Associate to support a rapidly growing organization within the financial services and insurance sector based in Durham, NC
. The Operations Associate will assist with day‑to‑day client interactions, admin support, and enhance coordination to guarantee a smooth operational workflow for a rapidly expanding team. This is a hybrid role requiring you to sit onsite Tuesday‑Thursday from 9am EST – 6pm EST, M-F.

• Handle incoming client calls and deliver high‑quality customer support across various operational needs and diversified customer personality types.
• Maintain accurate records and perform detailed data entry to ensure internal systems remain up to date and accurate.
• Collaborate with fellow team members to resolve customer inquiries and elevate complex issues as needed.
• Support cross‑functional administrative duties to keep daily operations running smoothly.

• Bachelor’s degree is required.
• Exceptionally strong communicative, social, and computing skills.
• Comfortable completing a customer service simulation test as part of the initial interview stage.
• Ability to work 9AM–6PM and handle frequent phone‑based interactions.

• Salary Range: $40, (USD)
• Comprehensive Benefits:
  Medical, Dental, Vision, Sick Leave if Required by Law, 401K, and Paid Holidays

‑solving, service excellence, detail‑oriented, workflow management, professional support, customer interaction, process improvement, phone support, organizational skills.