Customer Service Specialist: Inbound Support & Retention
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-07-04
Listing for:
CareerArc
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Career Arc is seeking a Customer Service Representative in the Concord/Rockwell Area to enhance customer satisfaction through effective call handling and issue resolution. This role involves collaborating with a team to respond to customer inquiries, provide service quotes, and ensure high levels of customer service.
The ideal candidate should demonstrate excellent communication skills and be capable of managing approximately 100 inbound calls daily, all while maintaining productivity and quality standards.
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