SMB Customer Experience Pro: Onboarding & Support
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-07-07
Listing for:
NAVEX Global
Full Time
position Listed on 2026-07-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
NAVEX Global is seeking a Customer Experience Specialist in North Carolina to enhance the experience of small and medium market customers. This hybrid role involves responding to customer inquiries, ensuring efficient problem resolution, and promoting self-service resources. The ideal candidate will bring 2+ years of relevant experience and excellent communication skills.
You will contribute to maintaining customer satisfaction and support the onboarding and adoption of NAVEX solutions among approximately 5,000 customers.
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