Customer Support Rep​/Ntl Acct

Customer Support Representative

Work Hours:

Mon‑Fri 8:00 am – 5:00 pm. This is not a remote position, but you may have a remote opportunity once a week after training.

Hourly pay: $24.00 per hour.

• Field incoming B2B customer support requests via phone and Salesforce workflow.
• Facilitate quotes for non‑stock special orders, delivery & set‑up orders, and large volume orders.
• Answer product‑related questions and provide information from manufacturers.
• Facilitate returns and follow up on credits.
• Fulfill customer requests for proof of delivery or invoice/credit copies.
• Provide sales support to Jan/San field and IAM teams.
• Provide information to SPR branches regarding various programs and services.

• Education:
  
  Associate’s degree preferred or equivalent combination of education and experience. High school diploma or equivalent (Preferred).
• Computer skills:
  Microsoft Word, Excel, E‑mail.
• Language ability:
  Read and comprehend simple instructions, short correspondence, memos; write simple correspondence; present information in one‑on‑one and small group situations to customers, clients, and other employees.
• Math ability:
  Add, subtract, multiply, divide; compute rate, ratio, percent; draw and interpret bar graphs.
• Reasoning ability:
  Apply common sense to carry out detailed but uncomplicated written or oral instructions; deal with problems involving a few concrete variables in standardized situations.
• Supervisory responsibilities:
  
  None.

• Paid training
• Disability insurance
• Health insurance
• 401(k) and 401(k) matching
• Paid time off
• Vision insurance

The employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms; talk or hear. Occasional standing and walking. Occasionally required to lift up to 10 pounds. Vision requirements include close vision, distance vision, peripheral vision and ability to adjust focus.

CDC Recommendations.