Call Center Operations Lead
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-07-26
Listing for:
Patterson Companies
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Patterson Companies in North Carolina is seeking a Call Center Team Lead to oversee daily tasks, workflow and productivity of the team, serving as a liaison between agents and management. The role ensures accurate, compliant processes and efficient operations.
Key duties include leading team performance, coordinating schedules, handling escalations, training staff on procedures, and partnering with other leads on initiatives.
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