Customer CARE Specialist

Customer CARE Specialist Yadkinville, NCTuesday–Saturday, 9am–6pmHybrid:
Work from the office and from home each week

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Zirrus is seeking a Customer CARE Specialist who brings empathy, accuracy, and a commitment to excellent service—while embodying our CARE values:
Communication, Accountability, Responsiveness, and Empathy.

If you enjoy fast-paced problem-solving, and love making a meaningful impact, this role is for you.

Premium Benefits Package

• Medical Benefits — $0 Deductible & $0 Copay
• 401(k) with up to 9% Company Contribution
• Competitive compensation
• Leadership impact across the organization
• A culture that values innovation, collaboration, and continuous improvement

• Deliver outstanding customer support via phone, chat, and email
• Assist customers with billing questions, payments, account updates, and service inquiries
• Use a one‑call resolution mindset to solve problems efficiently
• Clearly explain invoices, proration, fees, and policies
• Identify customer retention opportunities and apply effective save strategies
• Recommend appropriate products and services
• Document customer interactions in CRM and billing systems with accuracy
• Review mobile orders in the Mobile Review Queue
• Track projects and mobile-related activities in
• Support team training and share customer trend insights
• Contribute to a positive, solutions‑focused team environment

• Standard
  
  Schedule:
  
  Tuesday through Saturday, 9:00am–6:00pm
• Hybrid: Work from the office and from home each week

• Strong written and verbal communication skills
• Ability to actively listen and de‑escalate situations
• Strong decision-making and problem-solving skills
• Ability to multitask in a fast‑paced environment
• Experience with Microsoft Office and CRM/billing systems

• At least 6 months of customer service experience
• High school diploma required

Customer CARE Specialist