Success Navigator; Part-Time

The Success Navigator is a part-time position serving all locations of SPCC. The role reports to the Assistant Director of Admissions and is responsible for ensuring all students have a quality front door experience and are connected to institutional resources.

• Provide assistance to all current and potential students of the College, including career assessment, enrollment applications, financial aid completion, residency determination service (RDS), placement information, registration, transfer information, and payment; refer to college resources, faculty, and/or staff as needed.
• Assist students in selecting educational programs compatible with their interests, needs, and abilities; administer introductory online career assessments as needed.
• Guide students seeking non-credit programs through the online registration process, collect documentation, and register students for non-credit medical programs.
• Process transcripts, forms, and other documentation to allow students to register as quickly as possible.
• Serve as the primary contact for the college by answering phone calls, website inquiry forms, and inquiry emails.
• Collect prospective student contact information and ensure regular follow-up to promote enrollment and registration.
• Provide referrals for services based upon individualized student needs by connecting students with relevant College resources, faculty, and/or staff.
• Maintain current knowledge base of all student related resources, procedures, and policies.
• Teach students how to navigate the student portal (GO), electronic forms, and other SPCC IT resources.
• Collaborate with all areas of the College to support student success initiatives and provide students with accurate and timely information to make informed and positive decisions.
• Maintain confidentiality of information exposed in the course of business regarding students, supervisors or other employees.
• Adhere to all SPCC’s policies and procedures.
• Establish and maintain effective working relationships with students, staff, faculty, and the public.
• Work effectively within an ethnic, cultural, and socially diverse student population.
• Maintain confidentiality of all records in accordance with FERPA.
• Work variable schedule if needed, including evenings, weekends and travel between campuses.
• Other duties as assigned.

• Associate’s degree OR a high school diploma and student support related experience, minimum one year full-time.
• Customer Service experience, one year full-time or equivalent part-time.

• Experience in a community college setting working with enrollment, advising, student support services, and/or student records, one year full-time or equivalent.
• Bi-lingual in Spanish.
• At least one year full-time or equivalent part-time documented experience with Microsoft Office Suite (Excel, Access, Word, Powerpoint, Outlook) and/or Information System (e.g., Colleague, Banner, Jenzabar, People Soft Campus Solution).

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office.

The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.