PT Track Side Customer Service Representative; Racing Electronics

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

• Assist with Racing Electronics on-location vending set up, opening, operation and closing.
• Ensure proper procedures and policies are followed before, during and after event.
• Sales: interact with customers, make recommendations for product sales, and promote merchandise based on customer needs.
• Provide technical support for track sales and rental radio/equipment.
• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
• Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.
• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.
• Travel: work is performed on location at NASCAR events. Company provides all travel accommodations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate’s degree (A.

A.) or equivalent from a two-year college or technical school and six months to one year related experience and/or training; or an equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Able to work independently with little direct supervision. Strong customer service skills. Able to work weekends, evenings, and extended shifts based on event schedule (including delays).

Employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; talk or hear. Frequently required to climb or balance and stoop, kneel, crawl or crouch. Regularly required to lift and/or move up to 25 pounds and frequently up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.