Fraud Analyst

Summary

This role will identify, investigate, and prevent fraudulent activities by analyzing transactions, monitoring suspicious patterns, implementing security protocols, and ensuring regulatory compliance to protect assets and customers. This candidate requires strong data skills and attention to detail. Key duties include reviewing alerts, contacting customers and agents, creating reports, collaborating with teams, and staying updated on fraud trends.

• Document and implement fraud prevention strategies, update internal controls, create reporting and enhance security protocols.
• Review financial transaction requests for fraud red flags and answer questions/inquiries related to fraud from our Third-Party Administrator (TPA) partners.
• Research potential fraud red flags and document findings.
• Contact customers and/or agents to verify suspicious activity, providing solutions while maintaining good customer service.
• Assist in daily reporting of post issue activity, including utilizing data to identify trends and provide actionable solutions.
• Partner with Legal, Compliance and TPA partners to enhance and enforce fraud controls.
• Performs root cause analysis on fraud activity to ensure we are solutioning to meet our long-term goals.

This job does not have supervisory responsibilities.

• Minimum 2 years in the insurance or Financial Services industry
• Experience in anti-fraud monitoring preferred
• Understanding of life and annuity operational processes
• Experience analyzing, measuring, and evaluating data through reporting.
• Excellent verbal and written communication skills, at all levels of the organization
• Ability to effectively interact/interface with external parties – agents, distributors, customers, and vendors.
• Utilize strong critical thinking skills to effectively solve problems.
• Skills must include being self-motivated with the ability to show great initiative individually.
• Ability to work in a complex and innovative environment.