Support Specialist Excise

Agency
Dept of Revenue
Division
Excise Tax
Job Classification Title
Administrative Specialist I (S)
Position Number

Grade
NC08

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

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* PLEASE NOTE:

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is recruiting for a Support Specialist in our Excise Tax Division. The Support Specialist serves as one of our customer service agents. Primary duties will include assisting taxpayers on the phone and in-person with questions related to motor fuels and motor carrier tax law information. This position may also greet walk-in taxpayers and assist them with questions while in the office.

The Support Specialist is responsible for assisting taxpayers inquiring about motor fuels tax procedures forms, and fuel decals, along with providing support to other units within the division. This position provides guidance and instruction to taxpayers in completing their tax returns, issuing fuel decals, accept remittances and collecting payments due for delinquent returns. Responsibility for processing registration applications, distributing mail, performing receptionist duties, and assisting in maintaining the central files for the division is also a duty for this position.

Due to the high volume of work received during the Motor Carrier Renewal season (September - February) work hours may be extended, and vacation leave may be restricted.

• Strong customer service skills
• Excellent communication skills, both written and verbal
• Ability to explain and interpret information to clients/customers and staff
• Basic skill level using Microsoft Word and Excel
• Management Preference:
  Fluency in both English and Spanish languages with excellent translation skills
• Recruitment Range: $39,244 - $40,281
• Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be cons