Fraud Operations Analyst I

Responsibilities

• Supports monitoring of customer financial accounts against various fraud prevention strategies
• Addresses fraud concerns reported by clients and associates
• Escalates suspicious activity that may be risky to the financial institution and customers
• Provides first level review and investigation actions that mitigate threats of fraud
• Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts
• Documents investigation actions and mitigation actions
• Researches customer claims and gathers evidence regarding potential fraud activity
• Provides control feedback to continually improve efficacy
• Works with customers to verify account activity

• University (Degree) Preferred
• No Experience Required
• Operations and/or phone center experience
• Working knowledge of fraud industry practices
• Demonstrated ability to interpret data and assess reasonability
• Analytical skills with the ability to solve complex problems and execute on solutions

• analytical skills
• problem-solving
• communication
• customer service