Program Coordinator

Program Coordinator I (S)

Position Number:

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur.

State Troopers are committed to protecting North Carolina's motoring public.

The North Carolina State Highway Patrol is seeking a Program Coordinator to join our team. The Program Coordinator position answers complex questions from citizens, other state agencies and law enforcement agencies concerning inspection rules, regulations, laws and administrative codes. Provides administrative and customer support for the North Carolina Motor Vehicle Safety and Emissions Inspection Program and serves as a primary resource for information related to inspection requirements, rules, regulations, laws, and procedures.

Note:

Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

• Manages uses MILES (Motor Vehicle Inspection Law Enforcement System), the State Automated Driver’s License System, the STARS (State Titling and Registration System), and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures.
• Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions.
• Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates, and other routine program transactions.
• Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public.
• Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel.
• Supports efforts to identify, disclose, and prevent criminal activity related to state inspections.

Recruitment Range: $39,244-$54,580 Annually

• Working knowledge of Microsoft Office products and general office equipment.
• Skills to effectively communicate both orally and in written format.
• Ability to organize workload, prioritize completing assignments, and complete work accurately, efficiently and within established timelines.
• Skill in providing professional, courteous, and effective customer service by telephone to the general public.
• Skill in gathering, reviewing, analyzing, and clearly explaining information.
• Ability to accurately enter, update, and maintain electronic data.
• Ability to recognize discrepancies, potential violations, or matters requiring additional review and refer those matters to appropriate supervisory personnel.
• Ability to work effectively and professionally with external agencies, State Highway Patrol employees, and customers by fostering respectful, cooperative, and positive working relationships.
• Basic knowledge of State Highway Patrol operations and polcies.
• Experience with programs used by members assigned to the Safety and Emissions Inspection Section, e.g.MILES, STARS, SADLS, etc.

Typical work schedule:
Monday
-Friday; 8:00am-5:00pm

Qualified recommended applicant(s) must undergo and successfully pass:
Criminal Background…