Rehabilitation Casework Technician

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Dept of Health and Human Services

Administrative Specialist I (S)

NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This position is located in Clinton, Sampson County, which is a satellite office that is part of the Dunn unit office. The primary purpose of the position is to provide casework support to Rehabilitation Counselors. The major duties include support for caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services
• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant
• Monitor the consumer's progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency policy

Preferred:
Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.

Preferred:
Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.

Preferred:
Demonstrated ability to provide effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast‑paced environments.

$39,244.00 – $68,679.00

$39,244.00 – $49,000.00

Citizenship requirements:
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The posting will close at 11:59 P.M. the night before the end date.

This position is funded in part through federal funds.

This role is eligible to be hybrid and requires onsite reporting located within Clinton, NC.

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that…