ServiceNow Developer
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-02-12
Listing for:
Ally Financial Inc.
Full Time, Part Time, Per diem
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Work Schedule:
Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
We are seeking (2) Service Now Developers to join our Service Now Demand Management team. This role bridges business needs and technical solutions—combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable Service Now solutions that align with organizational goals.
The ideal candidates will be equally comfortable engaging with stakeholders to define requirements and working within Service Now to configure, script, and deploy enhancements.
*
* Key Responsibilities:
** Service Now Development & Delivery
* Configure and develop within Service Now (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
* Participate in the design and implementation of Service Now modules, custom applications, and integrations with third-party systems.
* Contribute to solution design reviews, testing, documentation, and deployment activities.
* Adhere to established governance, development standards, and best practices for the Service Now platform.
* Assist in platform upgrades, instance maintenance, and quality assurance activities.
Continuous Improvement
* Identify opportunities to leverage Service Now capabilities for automation, efficiency, and improved user experience.
* Stay current with the Service Now product roadmap, releases, and emerging features.
* Provide input into Service Now roadmap planning and platform strategy. Stakeholder Engagement
* Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
* Support process optimization efforts across ITSM, HRSD, CSM, and other Service Now modules as needed.
* Act as a liaison between business teams, technical teams, and platform governance.### The Skills You Bring
** Required Qualifications
*** Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
* 1 - 3 years of hands-on Service Now development experience (e.g., ITSM, HRSD, Sec Ops, or custom applications).
* Strong understanding of Service Now data models, flow designer, and configuration options.
* Proficiency in JavaScript, HTML, CSS, and Service Now’s scripting APIs.
* Ability to create detailed technical documentation, solution designs, and test scripts.
* Strong problem-solving ability and a proactive, collaborative approach.
** Preferred Qualifications
*** Service Now Certified System Administrator (CSA); additional certifications (CIS – ITSM, HRSD, CSM, App Engine) are a plus.
* Experience with REST/SOAP integrations and Flow Designer
* Familiarity with CMDB, Discovery, and platform governance.
* Excellent communication, presentation, and interpersonal skills.#LI-Hybrid Incentive Compensation:
This position is eligible to participate in our annual incentive plan.
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
* ** Time Away:
** Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
* ** Planning for the Future:
** plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock…
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