Technical Support Analyst - Lead

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full‑time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system.

North Carolina (Preferred Local Aspirants Only)

• Excellent problem‑solving and communication skills.
• Experience providing technical support or customer service in a software or web‑based environment.
• Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
• Experience with web content management systems (e.g., Sitefinity, Word Press, Drupal).
• Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical users.
• Demonstrated problem‑solving skills and a proactive approach to learning and issue resolution.
• Ability to work independently in a remote environment while collaborating effectively with team members.

Experience with Dynamics 365 and related Power Platform services and products.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting