IT Support Specialist

Agency Administrative Office of the Courts Division Technology  Services Division Job Classification Title

IT Support Specialist (NS)
Position NumberGradeJB
23

About UsDO YOUR CAREER JUSTICE! Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay.

Description of Work SALARY RANGE: $70,282.00 - $The North Carolina Administrative Office of the Courts (NCAOC) seeks an experienced, highly motivated individual to serve as an Applied Technology Services (ATS) IT Support Specialist to provide support for production information technology for judicial personnel in the western counties of North Carolina (see counties below). The IT Support Specialist provides hardware/software configuration and support of all information technology components (switches, servers, desktop computers, laptops, and local/network printers), as well as other technology devices throughout the Judicial Branch.

ATS provides 24x7x365 support via a combination of an on-site presence, remote support, and an on-call rotation. ATS provides customer-focused services as both Desktop OS Tier3 support and field staff support for other sections including networking, servers, and other systems in their assigned regional areas.

Knowledge

Skills and Abilities

/Management Preferences Primary responsibilities include but are not limited to the following:

Provide customer support across Western North Carolina counties in accordance with Service Level Agreements set forth by the NCAOC's IT department.

Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.

Understand computer systems to ensure that all components will integrate properly.

Remain abreast of rapidly changing hardware and software technology.

Provide support to local area networks by installing, maintaining, and troubleshooting hardware and software that includes file servers, routers, switches, access points, and other telecommunications equipment.

Interface with Judicial Branch staff and local government officials.

Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.

Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.

Provide training for judicial staff on an as-needed basis.

Test and recommend hardware and software configurations on an as-needed basis.

Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Up to 20% overnight travel to locations across the state is required using state-provided vehicles.

A current and valid driver's license is required to fulfill many of the responsibilities of the position.

Applicant must live within the support area or be willing to relocate to be considered.

This position reports to the appropriate regional IT Support Supervisor. Normal work hours are 8:00 AM - 5:00 PM, Monday - Friday. Some evening, weekend, and holiday hours are required for projects and priority service desk calls.

The position provides support for production information technology for judicial personnel in the following counties:
Buncombe.

Knowledge,

Skills and Abilities

/ Competencies Knowledge of: the design and implementation of Ethernet topology networks;
Windows 10/11; MS Office Online and Local Installs; SCCM;
Bit Locker;
Cisco AMP;
Windows Server Current Versions;
Power Shell; computer systems to ensure that all components will integrate…