Vice President Product Manager - Wires Communications and Post Completion

Job Description

Chase is seeking a Product Manager who will be responsible for creating, managing and executing Wires & International Payment product roadmap, with a strong emphasis on digital innovation, customer experience, communication strategy and platform technology.

As a Vice President Product Manager in the Wires Communications and Post Completion team, you will create, manage, and execute the Wires & International Payment product roadmap with a strong emphasis on digital innovation, customer experience, communication strategy, and platform technology. You will lead post completion, communication, and UAT strategy, collaborating with stakeholders to deliver frictionless, user-centric products and drive digital transformation at scale.

• Lead the Wires customer experience for post completion flows, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows.
• Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy.
• Collaborate with stakeholders across business, technology, and third-party vendors on vision and strategic pillars required to deliver new products and solutions.
• Refine and iterate features based on business objectives, customer research, focused dynamics, analytics as well as manage, order and refine product backlog items to optimize value delivery.
• Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap.
• Lead large scale cross-functional work streams, including teams across Tech, Design, Finance, Legal, Risk, and Operations, in the prioritization and development of product features.
• Drive execution, deployment, and continuous refinement of customer-facing capabilities across multiple digital and non-digital channels.
• Provide input on the product’s business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment.
• Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.

• Bachelor’s degree.
• 5+ years of product development experience.
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives across retail and high-net-worth segments.
• Strong ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management.
• Experience working with Agile methodologies and tools.

• Master’s degree in product or analytics-related fields.
• Financial services experience and deep knowledge of digital payments.
• Experience leading large-scale digital or omni-channel implementations.
• Experience leading high-performing product or strategy teams.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about…