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Implementation Consultant
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-05-31
Listing for:
Altera Digital Health
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, Technical Support
Job Description & How to Apply Below
Responsibilities
- Applies detailed knowledge of Altera’s products and solutions, including Paragon, within specific domains, functional, or specialty areas to implement and support Altera software at client sites
- Collaborates across Altera teams to help deliver client solutions and successful project outcomes
- Performs all project workplan tasks for assigned role in accordance with contracted project scope
- Performs system configuration tasks and provides system configuration consultation to clients
- Provides workflow consultation and guidance in line with Altera recommendations and best practices
- Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout an implementation project
- Provides activation and go-live support
- Meets or exceeds utilization targets set by the organization
- Sets appropriate expectations with clients and manages them throughout the project lifecycle
- Executes all tasks related to a contracted project role independently, with limited support or mentorship as needed
- Provides feedback to appropriate internal organizational groups on software and methodology improvements
- Facilitates the process of defining client expectations by asking key questions that help clients identify and articulate their needs
- Build trust by communicating effectively with clients regarding issues, concerns, and recommendations
- Develops and presents recommendations that address key client objectives
- Bachelor’s Degree or equivalent work-related experience
- 4–7 years of relevant work experience
- Advanced knowledge of Altera solutions and Paragon products preferred
- Experience with software implementation, workflow consulting, system configuration, and client support
- International travel may be required
- Up to 80% travel may be required
- Standard work week or as defined by assignment requirements
- Primarily working in a standard office environment or remotely
- May require after-hours, on-call support, and/or holiday coverage
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