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Technical Support Manager: Escalations & Ops
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-06-02
Listing for:
FREEDOM SOLUTIONS GR
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
FREEDOM SOLUTIONS GR is seeking a Manager, Technical Support to lead a team of Technical Support Engineers in Raleigh, NC. The role involves ensuring high-quality customer outcomes across Litera's products.
Responsibilities include managing escalations, overseeing daily operations, and fostering a strong team culture. Candidates should have considerable experience in technical support and leadership, preferably in SaaS. A comprehensive benefits package is offered, supporting work-life balance and career growth.
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