Training Associate

Overview

The Learning & Development (L&D) Support Contractor will support the Concord site L&D Team in coordinating, maintaining, and implementing learning solutions for the manufacturing site. This role will work closely with site L&D associates to support training administration activities, Service Now requests, training matrix management, training material updates, and requests received through the  team email inbox.

• Support global and site training initiatives including:
  • Maintain ongoing support for manufacturing initiatives and site milestones.
  • Ensure uninterrupted training support for manufacturing operations.

• Assist with management of 36 functional area training matrices:
  • Review training matrices with functional teams
  • Update and revise documentation
  • Review and approve documents in QDocs
• Support course and curricula periodic reviews.
• Run LMS reports to support:
  • Quality management investigations
• Support requests received through the  team email inbox:
  • Route requests to Conduent when required
  • Manage local site-level requests
• Support Service Now activities including:
  • Creation, management, and cancellation of instructor-led classes
  • Course deactivation and retirement activities
  • Due date extension projects and trending support
  • Scheduling instructor-led classes with Conduent
  • Activating contractor learning plans
  • Assignment and unassignment of curricula
• Support and revise training materials including:
  • Instructor-led training materials
• Support assignment profile streamlining projects.
• Assist with streamlining initiatives related to:
  • Functional area
    
    mapping
  • Assessment and exam mapping
• Coordinate instructor-led training activities including:
  • Survey creation and distribution
• Manage and coordinate post-training surveys.
• Organize training data and process metrics.
• Work with teams to update and improve training content based on survey feedback and training needs.