ServiceNow Developer​/Architect

Columbus, United States | Posted on 06/08/2026

Location:
Columbus, OH (Onsite 4 days/week)

Job Type:

• Full-time
• W-2 or 1099 Contract

We are seeking a Service Now Developer/Architect to lead the design, development, and implementation of enterprise Service Now solutions. In this role, you will be responsible for defining platform architecture, establishing development standards, and delivering scalable solutions that support business and operational objectives.

You will collaborate with business stakeholders, developers, architects, and project teams to design and implement Service Now capabilities while ensuring platform performance, security, maintainability, and long-term scalability.

Duties:

• Define and maintain the overall Service Now platform architecture, ensuring alignment with organizational goals and industry best practices.
• Design and develop custom Service Now applications, workflows, integrations, and platform enhancements.
• Lead the development of Business Rules, Script Includes, Client Scripts, UI Actions, Flow Designer workflows, and platform automation solutions.
• Design and implement integrations with third-party systems using Integration Hub, MID Servers, REST APIs, SOAP APIs, and related technologies.
• Establish development standards, governance practices, and technical design guidelines to support platform scalability and maintainability.
• Conduct code reviews and provide technical leadership to development teams.
• Collaborate with business stakeholders to translate requirements into technical designs and solution architectures.
• Support platform security, access controls, and compliance requirements through secure design and development practices.
• Provide guidance on CMDB, ITSM, ITOM, Discovery, Service Mapping, and related Service Now capabilities.
• Troubleshoot complex platform issues and support performance optimization initiatives.
• Create and maintain technical documentation, architecture diagrams, solution designs, and implementation plans.
• Support leadership and stakeholders by communicating technical concepts and architectural recommendations clearly to both technical and non-technical audiences.

Requirements:

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent professional experience.
• Minimum 8 years of overall IT experience.
• Minimum 5 years of hands-on Service Now architecture and development experience.
• Expert-level knowledge of Service Now platform architecture, administration, and development.
• Experience designing and implementing Service Now integrations using Integration Hub, REST APIs, SOAP APIs, and MID Servers.
• Strong understanding of CMDB, ITSM, ITOM, Discovery, and Service Mapping capabilities.
• Experience working within highly regulated, secure, or government environments.
• Strong knowledge of Agile Scrum methodology and related tools such as Jira, Azure Dev Ops, or Service Now Agile Development.
• Excellent verbal and written communication skills with the ability to lead technical discussions and collaborate with diverse stakeholder groups.
• Ability to work onsite four days per week in Columbus, Ohio.

Preferred Qualifications:

• Experience supporting state, local, or federal government organizations.
• Experience working in FedRAMP-authorized or similarly regulated cloud environments.
• ITIL v4 Foundation Certification.
• Experience leading enterprise-scale Service Now implementations and platform modernization initiatives.
• Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Security+ or similar cybersecurity certification.

Required

Certifications:

• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist (CIS) – ITSM or ITOM preferred.