Server Analyst

Overview

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Agency:
Dept of Health and Human Services
Division: SEC OFFICE - INFO TECH
Job Classification

Title:

Network Analyst I (NS)
Position Number:
Grade: DT07

The Server & Hosting Analyst I serves as an entry-to-journey level infrastructure resource responsible for supporting enterprise server, hosting, and virtualization environments across the Department.

This position provides operational support, maintenance, monitoring, troubleshooting, and implementation assistance for physical and virtual server environments, operating systems, hosting platforms, storage systems, and associated infrastructure technologies. The position works collaboratively with application teams, cybersecurity, networking, clinical informatics, vendors, and operational stakeholders to maintain stable, secure, and highly available hosting services supporting business and clinical operations, including electronic health record (EHR) systems, enterprise applications, and mission-critical infrastructure.

This role participates in incident response, system upgrades, patching, vulnerability remediation, disaster recovery activities, and infrastructure lifecycle management while adhering to State, departmental, and regulatory requirements related to security, privacy, and operational resiliency.

Salary Grade Range: $70,528.00-$
Recruitment Range: $70,000.00-$80,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of server operating systems, including Windows Server and/or Linux.
• Basic understanding of virtualization technologies such as VMware, Hyper-V, or hosted environments.
• Understanding of enterprise infrastructure concepts including storage, backups, DNS, DHCP, Active Directory, networking fundamentals, and system monitoring.
• Familiarity with infrastructure security principles, patching, and vulnerability management.

• May require lifting and installation of technology equipment up to 30 pounds.
• Participation in after-hours maintenance activities and on-call support rotation may be required.
• May require occasional travel to DHHS facilities and partner locations.
• Primarily office or hybrid work environment with occasional work in data center or facility technology locations.

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. The IT division provides services including implementations, operations, project/portfolio management, infrastructure, consulting, business liaison, digital transformation, IT strategy, enterprise technology, contract and vendor management, and data office services.

The State of North Carolina offers comprehensive benefits, including health insurance options, retirement plans, paid vacation, sick, and community service leave. Paid parental leave is available to eligible employees. Visit the State Benefits site for details.

The State of North Carolina is an Equal Employment Opportunity Employer. The State provides reasonable accommodation to applicants and employees in compliance with applicable laws. This posting includes the Merit-Based Recruitment and Selection Plan as applicable.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution
OR
Associate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experience
OR
High School or General Educational Development (GED) diploma and four years of networking related experience
OR
An equivalent combination of education and experience

Talent Acquisition at talent acquisition.gov