Geek Squad Senior Repair Technician

What you'll do

Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.

Communicate department goals and other important information to team members in a clear, accurate and timely manner.

Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.

Provide coaching to agents to develop their customer service and technology repair skills.

Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

1 year of experience in diagnosing and repairing PCs or consumer electronics.

1 year of customer service experience.

1 year of leadership experience, including coaching, training and recognition.

Experience working with Windows operating systems.

Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full‑time or part‑time employment status, and federal and state regulations. Intermittent or reduced‑schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.