Technical Support Specialist; Durham​/Raleigh North Carolina

Technical Support Specialist (Durham/Raleigh North Carolina)

May 21, 2026

Pay information not provided

Summary: The technical support specialist will provide clinical training to customers on all Care Fusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues.

This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing.

• Provide clinical training to customers on all Care Fusion products within scope of practice, including product operations, maintenance and safety guidelines.
• Conduct installation and clinical training at customer sites.
• Assist with new product evaluations and trials.
• Communicate customer complaints and issues to the appropriate internal department(s).
• Gather data and feedback from end-users regarding product performance and quality issues.
• Prepare reports detailing feedback received from customers.
• Provide follow‑up with customers to ensure satisfactory resolution of problems/issues.
• Work closely with customer success and field service to ensure customer needs are met.
• Maintain current knowledge of products, features and competitive advantages.
• Optimally apply training resources (e.g., CRM system, web‑based training programs) to ensure proficiency in all aspects of training.

• Bachelor’s degree preferred or minimum of three years call center experience

• Experience working directly with customers and health care professionals.
• Excellent interpersonal skills.
• Strong written and verbal communication skills.
• Demonstrated computer literacy including Microsoft Office Suite.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance.